Permanent Full Time Position - Offering Job Security and a Fresh Start

Be the difference. Enjoy great rewards and benefits.

Working with Southern Cross Care means you are valued, supported, and rewarded. Our Bee Well program gives you great discounts on groceries, travel, and health insurance, plus resources to boost your wellbeing. You will also enjoy salary packaging to help you take home more pay while building a career that makes a real difference.

About the role

To provide professional services assisting clients in navigating the financial and eligibility criteria for aged care services. The role also involves ensuring the Admissions process is stakeholder-focused, compliant, high-quality, and supports SCC's strategic and operational objectives.

Key Responsibilities

• Match prospective clients to vacancies based on financial capacity, care needs, and eligibility, in collaboration with Residential Services Managers.
• Clearly explain financial and contractual agreements, including payment arrangements, to prospective residents and their representatives.
• Maintain accurate databases and data collection systems for service delivery, reporting, and process analysis.
• Ensure all documentation complies with standards and legislative requirements.
• Build strong relationships with internal and external stakeholders, including referral sources.

For further details regarding the scope of the role, please refer to the position description.

About you

Essential Requirements

• Strong organisational and time management skills, proficient computer skills including Google Workspace, ability to empathise with the aged and disabled, sensitive to individual and cultural differences, and able to listen and adapt communication to the audience. Must hold a Driver's Licence.
• A basic knowledge of the Aged Care Standards applicable to the role.
• Commitment to SCC's Values & "Better for life" model, commitment to working collaboratively, and the ability to build positive relationships.

Desirable Requirements

• Previous work-related experience in Residential Aged Care.
• CRM knowledge / experience.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: careers@southerncrosscare.com.au

Applications close: 23 April 2026 at 4pm