• Be the difference. Enjoy great rewards and benefits
  • Discount at 99 Bikes, Zap Fitness, Bupa Health Insurance etc. 
• Salary packaging to maximise your take-home pay
• Convenient city-fringe location with free onsite parking 
• Fixed Term Part Time Contract up to 11 September 2026
  •  2 Days a week - Mon & Tues: 8.30am to 4.30pm

About the role

The consultant acts as a liaison to assist clients and their families in understanding, navigating, and accessing SCC's range of services. The role ensures high-level service to clients and stakeholders, supporting SCC's strategic and operational objectives.

Key Responsibilities & Activities:

• Inbound Calls and Enquiries: Handle phone and email service enquiries within agreed time frames, provide information on SCC services, handle first-level complaints (providing solutions, referrals, and escalations), and develop strong working relationships with other SCC teams.
• Outbound Calls and Notifications: Undertake outbound calls to support operational objectives and distribute emergency notifications to relevant stakeholders.
• Administrative and Support Tasks: Handle service referrals (e.g., via My Aged Care), follow approved processes to action leads and meet service levels, maintain client databases (CRM), registers & logs, and undertake administrative support tasks, including for SCC's Bus and Care Car Transport Services.

For further details regarding the scope of the role, please refer to the position description.

About you

• Essential Experience: Customer service and/or sales experience (ideally in a call centre), and experience working with client database systems.
• Essential Skills: Strong phone contact handling and active listening skills, sound interpersonal skills, empathy for the elderly and disabled, ability to multitask/prioritise/manage time effectively, ability to build relationships, and proficient computer skills.
• Essential Knowledge: Basic knowledge of Aged Care Standards applicable to the role.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: suzelle.moolman@southerncrosscare.com.au

Applications close: 05 December 2025 at 3pm