• Be the difference. Enjoy great rewards and benefits
• Salary packaging to maximise your take-home pay
• Employee well-being program with great discounts
• Permanent Full Time position -  Monday to Friday (0800 - 1600)

About the role

• Demand Planning: Planning and publishing site rosters in consultation with Residential Operations Leadership, forecasting and coordinating site rostering requirements, and building trust with stakeholders.
• Efficient and effective rostering of staff: Managing published rosters, optimizing resource utilization, ensuring compliance with processes and award stipulations for shift variations, managing leave and staff movements, maximizing labour efficiencies, analysing resourcing data, ensuring compliance, providing technical expertise in workforce planning, planning training, operating rostering systems, identifying data trends, and executing tasks as required by the Group Manager Rostering. This also includes providing excellent customer service, general administration, and collaborating with Rostering Coordinator Site Support roles.
• Other duties as required: Proactively working with the People & Culture team for change management and continuous improvement, performing other duties as directed, and supporting other teams/locations as needed.

For further details regarding the scope of the role, please refer to the position description.

About you

The successful candidate will have the following;

• Qualifications: Current Australian Class 1 Drivers Licence.
• Experience: Minimum 2 years in a similar rostering/workforce scheduling role (preferably Aged Care, supporting multiple remote sites), proven data analysis skills, experience with spreadsheets and workforce planning tools, and experience in a fast-paced customer service environment.
• Skills: Clear and concise communication, exceptional customer service, expertise in planning, problem-solving, evaluation, and coordination, ability to work autonomously, prioritize workload, meet deadlines, and excellent attention to detail.
• Knowledge: Basic knowledge of Aged Care Standards and industrial agreements.
• Personal Attributes: Ability to fit the work culture, commitment to SCC's values, ability to build positive relationships, commitment to collaborative teamwork, integrity, calmness, personal resilience, commitment to person-centred customer service, commitment to best ability, and a problem-solving approach to managing risks.
• Desirable Requirements: Previous experience with Humanforce Rostering Software, competent use of Google Software systems, and knowledge of Aged Care industrial and legislative requirements.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: suzelle.moolman@southerncrosscare.com 

Applications close: 30 September 2025 at 4pm