• Be the difference. Enjoy great rewards and benefits

  • Salary packaging to maximise your take-home pay

  • Employee well-being program with great discounts

• Permanent Full Time /  76 Hours per fortnight

About the role

The Client Engagement Coordinator is accountable for efficiently and effectively monitoring and mentoring Home Services and Respite Services in proactively engaging with clients/and their delegates to promote satisfaction with our services and to exceed outcomes in Southern Cross Care best practice and client focused business excellence management systems.

Key responsibilities of this role include but are not limited to;

• Regular and systematic auditing of client’s journey of onboarding, admission and discharge experiences.

• Mentoring staff to ensure client support and satisfaction upon entry into our
  services, promoting a person centered approach to our service design and delivery, facilitating client and/or delegate engagement.

• Facilitate admission, initial assessments and onboarding processes for Southern Cross Care clients to ensure a seamless transition into or out of our services, while taking into account service delivery and associated risk factors.

• Coordinate with internal SCC clinician for attendance of clinical assessment and
  reviews of clients to ensure a comprehensive care plan is established before services begin.

• Working collaboratively with multi-disciplinary teams and key stakeholders to establish effective referral pathways, both internally and externally

• Provide education to clients and/or their delegates of services available through My Aged Care

• First contact for feedback management to streamline and efficiently support and resolved in efficient time frames.

For further details regarding the scope of the role, please refer to the position description.

About you

We are looking for people who will be the difference in the lives of our residents and clients.

The successful candidate will have the following skills and experience;

• Previous experience in a customer focused role.

• Ability to efficiently anticipate customer needs and manage expectations.

• Demonstrated commitment to meeting the needs of both internal and external customers.
  
  

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: (megan.bond@southerncrosscare.com.au)

Applications close: 26/08/2025 at 4pm