• Be the difference. Enjoy great rewards and benefits
  • Salary packaging to maximise your take-home pay
  • Employee well-being program with great discounts
• Permanent Part Time Position - 3 days per week
  • Wednesdays to Fridays (08.30am to 4.30pm)

About the role

As a Connecting Services Consultant, you'll be part of a supportive team dedicated to people seeking our services. You'll answer phone calls and emails, manage bookings and cancellations, and use our systems to create essential referrals for our service teams. Ultimately, you'll be making a meaningful difference by helping older members of our community access the support they need to live better lives.

For further details regarding the scope of the role, please refer to the position description.

About you

We are looking for people who will be the difference in the lives of our residents and clients.

The successful candidate will have the following experience and skills;

• Customer service and/or sales experience, ideally within a call centre environment
• Experience working with client database systems
• Strong phone contact handling skills and active listening skills
• Sound interpersonal skills and the ability to express ideas clearly and concisely 
• Empathy for the elderly and disabled people of our community 
• Ability to multitask, prioritise and manage time effectively
• Ability to build strong relationships and contribute to the team to foster positive working relationships 
• Proficient computer and keyboard skills

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: annette.annandale-james@southerncrosscare.com.au

Applications close: 29 August 2025 at 4pm