• Be the difference. Enjoy great rewards and benefits
  • Discount at 99 Bikes, Zap Fitness, Bupa Health Insurance etc.

• Salary Packaging benefits up to $15,900 annually to maximise your take home pay
  
  
• Permanent Full Time Position - Offering Job Security and a Fresh Start

About the role

• Role Purpose and Responsibilities
  • The Administration Coordinator is responsible for identifying, on-boarding, and coordinating client CHSP, Private, and Home Care Package services.
  • The role involves working with a multi-disciplinary team to provide integrated care that promotes healthy ageing, wellbeing, social engagement, prevents frailty, and achieves reablement for clients.
  • It serves as the first point of contact for consumers, families/carers, and external agencies, covering Connecting Services and Customer Relationship services.
  • Key activities include engaging and liaising with clients and stakeholders, informing potential clients about My Aged Care (MAC) registration, accepting client referrals, drawing down MAC client codes, and scheduling client services.
  • The role requires using the My Aged Care Portal for client sourcing and transfer, and utilizing the SCC Customer Relationship Management System (CRM) and CIM (Corporate Information Management) to on-board clients.
  • The coordinator undertakes person-centred assessment and planning with new clients to identify goals, needs, and preferences.
  • Ongoing monitoring and evaluation, including 6-monthly client reviews, are required to ensure high-quality care, optimal customer and organisational outcomes, and updated plans.
  • The position involves building strong internal and external partnerships to promote integrated healthy ageing services.

For further details regarding the scope of the role, please refer to the position description.

About you

Essential Requirements

• Experience:
  • Practical experience in promoting healthy and active ageing.
  • Experience working with CALD customers and groups, including Aboriginal and Torres Strait Islander Australians.
     
• Skills:
  • Ability to enter accurate client data into CRM and CIM to generate accurate client and staff schedules/rosters.
  • Demonstrated ability to perform assessments, health-promoting activities, and develop reablement plans.
  • Sound interpersonal skills.
     
• Knowledge:
  • A basic knowledge of the requirements of the Aged Care Standards applicable to the role.
  • Knowledge of My Aged Care and ability to retrieve clients from MAC.
  • Knowledge of person-centred and healthy ageing approaches.

Desirable Requirements

• Experience in working with My Aged Care Portal, CRM and CIM systems, case management, and care planning processes.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: gemma.turner@southerncrosscare.com.au

Applications close: Monday, 12 January 2026 at 3pm