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Retirement Living Manager

  • Bedford Heights Estate Retirement Living, Box Hill, VIC, Australia, 3128
  • Permanent Full time
  • Closing on: Oct 13 2026
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Position Description

Lead a thriving retirement community.

Be the difference every day.

Permanent Full-Time Position | Box Hill, Victoria

We are seeking a Retirement Living Manager to oversee day-to-day operations at Bedford Heights—a well-established, vibrant community of 147 spacious retirement villas set in Melbourne’s leafy east. In this pivotal role, you will foster an exceptional resident experience, drive successful village operations, and lead our community with warmth and purpose.

Why Join Southern Cross Care?

  • Salary Packaging: Boost your take-home pay through tax-free salary packaging benefits.

  • Bee Well Program: Enjoy exclusive discounts on groceries, travel, and health insurance, plus dedicated wellbeing resources.

  • Culture: Work within an inclusive environment rooted in our core values of Service, Courage, and Compassion.

Key Responsibilities 

  • Resident Experience & Sales: Welcome prospective residents, conduct village tours, and manage the end-to-end sales, onboarding, and move-in process.

  • Operational & Asset Management: Oversee villa refurbishments and routine maintenance alongside the on-site team.

  • Community Engagement: Collaborate with the Resident Committee to support health, independence, and social wellbeing programs.

  • Compliance & Finance: Manage village budgets, financial reporting, and operational compliance under the Retirement Villages Act.

For further details regarding the scope of the role, please refer to the position description.

About you

  • Demonstrated background in operations, customer service, or facility management (retirement living experience highly regarded).

  • Outstanding interpersonal and communication skills, with a genuine affinity for building warm, positive relationships with older adults and their families.

  • Strong administrative ability and proficiency in digital tools (Google Workspace).

  • A values-aligned approach demonstrating empathy, initiative, and professional integrity.

How to apply

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: careers@southerncrosscare.com.au 

Applications close: 13 October 2026

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