• Be the difference. Enjoy great rewards and benefits

  • Salary packaging to maximise your take-home pay

  • Employee well-being program with great discounts
    
    

• Permanent Full Time position - Monday to Friday

About the role

The Client Relationship Coordinator will provide direct administrative and clinical care support services under the direction of the Wellbeing Partner (Coordinator) to deliver high quality, agile, positive and responsive Home Care.

• Build positive, engaging and supportive relationships with clients and family/significant and coordinate their home care from onboarding to discharge.

• Assess and onboard new clients either in person or by phone/virtually using ACAT or RAS assessment and utilise relevant customer record management system (CRM).

• Ensure services that the client has been assessed for are set up in a timely manner. Refer any significant clinical concerns to the registered/enrolled nurse.

• Set up client file, budgets, services and standard forms for admission and reviews using current clinical and recording systems.
  
  
• Daily liaison with Wellbeing Partner / Coordinator / Rostering team to support the efficient, safe and quality delivery of home care services. 

For further details regarding the scope of the role, please refer to the position description.

About you

We are looking for people who will be the difference in the lives of our residents and clients.

The successful candidate will have the following;

• Experience in client/public facing support role.

• Sound interpersonal skills and the ability to express ideas clearly and concisely.

• Strong reporting / recording and time management skills.
  
  
• Proficient computer and keyboard skills and the ability to use Google suite.
  
  
• Prepare and manage people, meetings, schedules, agendas, minutes and organisational records.
  
  
• A basic knowledge of the requirements of the Aged Care Standards as are applicable to the role.

About us

Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: careers.southerncrosscare.com.au/jobs/search

Enquiries: Nichole.fraser@southerncrosscare.com.au

Applications close: Tuesday 9th September at 4pm